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General FAQ

1.What is the compatible voltage for choosing a right adapter?

The difference rated voltage between the adapter and notebook should remain in the rate of ±5%

2.What is the compatible current for choosing a right adapter?

The rated current of the adapter should be no less than the notebook’s.

3.No charging or output ?

Check the connection of AC line, DC line or try to reconnect .

4. About the adapter’s temperature?

The temperature will be influenced by your notebook. Normal range should lower than 70℃ . At first,due to the power chip is adjusting to your ac adapter, or when the adapter works intensely for a sustained operation,then the temperature will be a bit higher.Please don’t worry,it is a normal situation,as it will go down soon.

If you have any questions or suggestions, please directly contact us.